This Cancellation & Refund Policy explains our rules regarding order cancellations, advance payments, refunds, custom manufacturing, deliveries and customer responsibilities before placing an order with Premium Food Carts.
This Cancellation & Refund Policy is made between Premium Food Carts ("Company", "we", "us", or "our") and every customer who purchases any product or service through our website, WhatsApp, social media, email, phone, or any other communication channel.
By placing an order or making any payment, you acknowledge that you have read, understood and agreed to this Policy.
Once an order has been confirmed and the advance payment has been received, production and planning begin immediately.
As every food cart is custom manufactured according to customer requirements, confirmed orders cannot normally be cancelled. Any cancellation request shall be considered solely at the discretion of Premium Food Carts.
All payments made to Premium Food Carts are strictly non-refundable.
Every Premium Food Cart is manufactured according to the customer's selected size, layout, branding, equipment and specifications.
Because each cart is custom-built, it cannot normally be resold to another customer. Once production has started, all sales become final and no refund, exchange or cancellation shall be available.
Customers are responsible for ensuring that they are available to receive the completed food cart on the agreed delivery date.
Any delay in accepting delivery caused by the customer may result in additional transportation, storage or handling charges, which shall be borne entirely by the customer.
If Premium Food Carts is unable to manufacture or deliver the ordered product solely due to reasons directly attributable to the Company, we may, at our sole discretion, offer an alternative solution.
Any such decision shall remain final and binding.
Premium Food Carts reserves the right to modify, update or revise this Cancellation & Refund Policy at any time without prior notice.
The latest version published on our website shall automatically supersede all previous versions.
If you have any questions regarding this Cancellation & Refund Policy, our support team will be happy to assist you.
Our team is available to answer your questions regarding order cancellations, custom manufacturing, payments, deliveries and company policies.